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Privacy Policy

Sarasa Hotels Co., Ltd. Privacy Policy

Sarasa Hotels Co., Ltd. (hereinafter referred to as “the Company”) considers the appropriate protection of customers’ personal information to be an important responsibility and is committed to handling such information in accordance with the following policy.

1. Purpose of the Privacy Policy
This policy aims to ensure the secure protection of personal information, provide peace of mind to customers, respect their rights regarding personal information, and clarify how the Company handles personal information.

2. Types of Personal Information
The personal information entrusted to the Company by customers may include the following:
1. Name, address, phone number, email address, date of birth, gender, nationality, passport, and visa information.
2. Information related to accommodation reservations and service usage (e.g., past stay records, service usage history, purchased products).
3. Credit card information and other information necessary for transactions.
4. Information collected during the use of the Company’s website (e.g., cookies, IP addresses, log information).

3. Purposes of Using Personal Information
The Company uses personal information for the following purposes:
1. Providing accommodation reservations and related services.
2. Responding to inquiries and providing customer support.
3. Improving services and conducting marketing activities.
4. Ensuring legal compliance and implementing safety management measures.

4. Provision of Personal Information to Third Parties
The Company will not provide personal information to third parties without customer consent, except in the following cases:
1. When required by law.
2. When providing information to contractors within the scope necessary to perform their duties.
3. When the customer has given explicit consent.

5. Management of Personal Information
The Company will establish appropriate management systems to prevent leakage, loss, or unauthorized access to personal information and will provide training to employees to ensure its proper handling.

6. Use of Cookies and Similar Technologies
The Company’s website may use cookies and log analysis tools to improve its services. Any information obtained through these means will be appropriately managed as personal information.

7. Requests for Disclosure, Correction, or Deletion of Personal Information
Customers have the right to request the following concerning their personal information:
1. Disclosure of personal information.
2. Correction of inaccurate or incomplete information.
3. Suspension of use or deletion of information.

For such requests, please contact the following:
Sarasa Hotels Co., Ltd. Website Department
Email: [email protected]

8. Revisions to the Privacy Policy
The Company may revise this policy as needed due to changes in laws or business operations. Revised policies will be posted on the Company’s website.

9. Contact Information
For inquiries regarding personal information, please contact the following:
Sarasa Hotels Co., Ltd. Website Department
Email: [email protected]

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